Incidents reported on status page for Zapfloor https://status.zapfloor.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4daa620be91b12f7bd8b402d9a70a018.png https://status.zapfloor.com/ en https://status.zapfloor.com/incident/748279 Tue, 21 Oct 2025 13:51:00 -0000 https://status.zapfloor.com/incident/748279#01efb6bd9fc2fea8f8530183e46b91272006ac11021366c36d8584468e36ded0 We're currently experiencing some technical difficulties that are causing slower than normal performance across our services. Affected Services: Multiple platform services Our technical team is actively working to identify and resolve the performance issues. We apologize for any inconvenience this may cause and appreciate your patience. Next update: Within 1 hour https://status.zapfloor.com/incident/748279 Tue, 21 Oct 2025 13:51:00 -0000 https://status.zapfloor.com/incident/748279#01efb6bd9fc2fea8f8530183e46b91272006ac11021366c36d8584468e36ded0 We're currently experiencing some technical difficulties that are causing slower than normal performance across our services. Affected Services: Multiple platform services Our technical team is actively working to identify and resolve the performance issues. We apologize for any inconvenience this may cause and appreciate your patience. Next update: Within 1 hour https://status.zapfloor.com/incident/748279 Tue, 21 Oct 2025 13:51:00 -0000 https://status.zapfloor.com/incident/748279#01efb6bd9fc2fea8f8530183e46b91272006ac11021366c36d8584468e36ded0 We're currently experiencing some technical difficulties that are causing slower than normal performance across our services. Affected Services: Multiple platform services Our technical team is actively working to identify and resolve the performance issues. We apologize for any inconvenience this may cause and appreciate your patience. Next update: Within 1 hour https://status.zapfloor.com/ Tue, 21 Oct 2025 13:01:24 +0000 https://status.zapfloor.com/#a9e9fe03cba3eb9aa5b4ba7d381fb1744030bfd1d8e38bd1fe0e3b4fff678663 open-api.zapfloor.com recovered https://status.zapfloor.com/ Tue, 21 Oct 2025 12:56:36 +0000 https://status.zapfloor.com/#a9e9fe03cba3eb9aa5b4ba7d381fb1744030bfd1d8e38bd1fe0e3b4fff678663 open-api.zapfloor.com went down https://status.zapfloor.com/ Fri, 03 Oct 2025 08:16:46 +0000 https://status.zapfloor.com/#5647596a7660ed9dd73206b608710397accb771d7c474568f3946139787fcf2b Internal services recovered https://status.zapfloor.com/ Fri, 03 Oct 2025 08:11:06 +0000 https://status.zapfloor.com/#9048cc689536360f4888e85c505ad0fb9560a29f447784ea563c4942c8708947 open-api.zapfloor.com recovered https://status.zapfloor.com/ Fri, 03 Oct 2025 08:05:13 +0000 https://status.zapfloor.com/#9048cc689536360f4888e85c505ad0fb9560a29f447784ea563c4942c8708947 open-api.zapfloor.com went down https://status.zapfloor.com/ Fri, 03 Oct 2025 08:04:51 +0000 https://status.zapfloor.com/#5647596a7660ed9dd73206b608710397accb771d7c474568f3946139787fcf2b Internal services went down https://status.zapfloor.com/ Thu, 25 Sep 2025 00:06:41 +0000 https://status.zapfloor.com/#807741459220be9e4dabd5db26e9dfd3cd4e55a306c9c3f078abd816c6b12458 open-api.zapfloor.com recovered https://status.zapfloor.com/ Thu, 25 Sep 2025 00:06:11 +0000 https://status.zapfloor.com/#587acb82e2c14b922ceab728ef43051e15b65b482418e452c0eabb2e8e5018a8 Internal services recovered https://status.zapfloor.com/ Wed, 24 Sep 2025 21:34:14 +0000 https://status.zapfloor.com/#807741459220be9e4dabd5db26e9dfd3cd4e55a306c9c3f078abd816c6b12458 open-api.zapfloor.com went down https://status.zapfloor.com/ Wed, 24 Sep 2025 21:33:57 +0000 https://status.zapfloor.com/#587acb82e2c14b922ceab728ef43051e15b65b482418e452c0eabb2e8e5018a8 Internal services went down https://status.zapfloor.com/ Wed, 24 Sep 2025 13:40:11 +0000 https://status.zapfloor.com/#6cd6dbe725cd90f307ee1007d96915ab019a5d6b0d23b9cd3c95ca7d287336a8 Hotdesk booking page recovered https://status.zapfloor.com/ Wed, 24 Sep 2025 13:40:09 +0000 https://status.zapfloor.com/#94fc51922817c25e7ffeeea0039c187a278d4db7d8d404dcea926d59a0b355c6 Meeting room booking page recovered https://status.zapfloor.com/ Wed, 24 Sep 2025 13:39:47 +0000 https://status.zapfloor.com/#856b17cc6f19a083edc6166f24f1129f82d99e0850f9d118258159fe4d736472 Operator and tenant application recovered https://status.zapfloor.com/ Wed, 24 Sep 2025 13:37:21 +0000 https://status.zapfloor.com/#6cd6dbe725cd90f307ee1007d96915ab019a5d6b0d23b9cd3c95ca7d287336a8 Hotdesk booking page went down https://status.zapfloor.com/ Wed, 24 Sep 2025 13:37:20 +0000 https://status.zapfloor.com/#94fc51922817c25e7ffeeea0039c187a278d4db7d8d404dcea926d59a0b355c6 Meeting room booking page went down https://status.zapfloor.com/ Wed, 24 Sep 2025 13:37:20 +0000 https://status.zapfloor.com/#856b17cc6f19a083edc6166f24f1129f82d99e0850f9d118258159fe4d736472 Operator and tenant application went down https://status.zapfloor.com/ Tue, 16 Sep 2025 05:30:18 +0000 https://status.zapfloor.com/#1c8ba4673661685580d272b5af02975f0e225e4cb007fd36a673f3d43d56de3a SaltoKS Access Control recovered https://status.zapfloor.com/ Tue, 16 Sep 2025 05:21:23 +0000 https://status.zapfloor.com/#1c8ba4673661685580d272b5af02975f0e225e4cb007fd36a673f3d43d56de3a SaltoKS Access Control went down https://status.zapfloor.com/incident/716281 Mon, 01 Sep 2025 07:30:00 -0000 https://status.zapfloor.com/incident/716281#56847217fd04a99213a54b3753e34d3d6ead476856957c32ae1c246b73d7be12 Some customers have reported that they are currently experiencing an issue with our monthly invoice generation system. The calculation process is getting stuck at 90%+ completion, preventing invoices from being generated successfully. What we're doing: Our engineering team is actively working on a solution to resolve this issue. Expected resolution: We aim to have this resolved before the end of today. We apologize for any inconvenience and will update this status as soon as we have more information. https://status.zapfloor.com/incident/643396 Tue, 29 Jul 2025 09:34:00 -0000 https://status.zapfloor.com/incident/643396#8d00f5a6a3a5a36b5f3d63a2701ca894eff94cfb4a277d6263456c6afff06c11 We are currently experiencing a higher-than-usual load on our servers, which is impacting several of our services. This includes: - Synchronization with External Integrated Applications: You may experience delays or failures in data synchronization with third-party applications integrated with Zapfloor. - Email Sending: There may be delays in sending emails from our platform. - Other Services: General slowness and intermittent issues may be noticed across various features. Our technical team is actively working to resolve these issues and restore normal service as quickly as possible. We appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available. https://status.zapfloor.com/incident/620775 Wed, 16 Jul 2025 12:10:00 -0000 https://status.zapfloor.com/incident/620775#71bec7984a63bf20c0a244e599cab11306370c979bfb62645e6477d82b43cc64 We are currently experiencing a higher than usual load on our servers, which is impacting several of our services. This includes: - Synchronization with External Integrated Applications: You may experience delays or failures in data synchronization with third-party applications integrated with Zapfloor. - Email Sending: There may be delays in sending emails from our platform. - Other Services: General slowness and intermittent issues may be noticed across various features. Our technical team is actively working to resolve these issues and restore normal service as quickly as possible. We appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available. https://status.zapfloor.com/incident/620775 Wed, 16 Jul 2025 12:10:00 -0000 https://status.zapfloor.com/incident/620775#71bec7984a63bf20c0a244e599cab11306370c979bfb62645e6477d82b43cc64 We are currently experiencing a higher than usual load on our servers, which is impacting several of our services. This includes: - Synchronization with External Integrated Applications: You may experience delays or failures in data synchronization with third-party applications integrated with Zapfloor. - Email Sending: There may be delays in sending emails from our platform. - Other Services: General slowness and intermittent issues may be noticed across various features. Our technical team is actively working to resolve these issues and restore normal service as quickly as possible. We appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available. https://status.zapfloor.com/incident/604436 Tue, 17 Jun 2025 09:18:00 -0000 https://status.zapfloor.com/incident/604436#c1db5b3e4402f8e4389aabd6d857bcbce51ca6d9d40663d664f46ff2b8411218 It's possible that Hot-desk bookings through the iframe are currently unavailable. Our team is working diligently to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Please check back later for updates or contact our support team for further assistance. https://status.zapfloor.com/incident/600106 Tue, 10 Jun 2025 10:28:00 -0000 https://status.zapfloor.com/incident/600106#f77081f95b06bf1b32ed70d8e6c7723a96d759d6dc7566c276eb224d6bf233a6 We are currently experiencing issues with our hosting provider, Heroku. These issues are causing disturbances with our application, particularly affecting the PDF invoice creation and sending process and other functionalities. Our team is actively monitoring the situation and is in close contact with Heroku to resolve these issues as quickly as possible. We appreciate your patience and understanding as we work to resolve these issues. Contact Information: For any urgent issues or further information, please contact our support team at support@zapfloor.com https://status.zapfloor.com/incident/600106 Tue, 10 Jun 2025 10:28:00 -0000 https://status.zapfloor.com/incident/600106#f77081f95b06bf1b32ed70d8e6c7723a96d759d6dc7566c276eb224d6bf233a6 We are currently experiencing issues with our hosting provider, Heroku. These issues are causing disturbances with our application, particularly affecting the PDF invoice creation and sending process and other functionalities. Our team is actively monitoring the situation and is in close contact with Heroku to resolve these issues as quickly as possible. We appreciate your patience and understanding as we work to resolve these issues. Contact Information: For any urgent issues or further information, please contact our support team at support@zapfloor.com https://status.zapfloor.com/ Fri, 30 May 2025 00:15:46 +0000 https://status.zapfloor.com/#afd0a00ecee39c0ef9a0bb8d657ff721e317465464926b2360cebc77f30a251e open-api.zapfloor.com recovered https://status.zapfloor.com/ Fri, 30 May 2025 00:15:25 +0000 https://status.zapfloor.com/#2a8e94a13a816bcfb119240e59c9cf6b2ab29c8062622b4afa9e8d358eed9f03 Internal services recovered https://status.zapfloor.com/ Thu, 29 May 2025 23:54:45 +0000 https://status.zapfloor.com/#afd0a00ecee39c0ef9a0bb8d657ff721e317465464926b2360cebc77f30a251e open-api.zapfloor.com went down https://status.zapfloor.com/ Thu, 29 May 2025 23:54:24 +0000 https://status.zapfloor.com/#2a8e94a13a816bcfb119240e59c9cf6b2ab29c8062622b4afa9e8d358eed9f03 Internal services went down https://status.zapfloor.com/incident/574266 Wed, 21 May 2025 13:37:00 -0000 https://status.zapfloor.com/incident/574266#002be452ce178eea32f2455d739acf4bfad3a13e68d11d923a6d68333e703ca2 UPDATE 21:48: The issue has been resolved. Over the next few days, we will be diligently identifying and correcting any incorrectly created access groups. We will provide more detailed information on the corrective measures being implemented. While we strive to address all access groups promptly, there may be some delays. Please do not hesitate to reach out to your Customer Success representative for further assistance. We appreciate your patience and understanding as we work to ensure a good experience. ------ We are currently experiencing an issue with the SaltoKS integration on the Zapfloor platform. Certain users have reported that some newly created access groups within SaltoKS are not displaying the assigned users and locks as expected. This may affect access to meeting rooms or other facilities. We are in contact with Salto to resolve this ASAP. We will first determine the cause, resolve it and afterwards create a report of the affected access groups. https://status.zapfloor.com/incident/530203 Tue, 18 Mar 2025 12:46:00 -0000 https://status.zapfloor.com/incident/530203#00e3b56d8a6f363cfca2cf780a44e3b24414d78a36758578c995ad73faaef192 We are currently experiencing an issue where it is not possible to add a contract when creating a new subscription. Our team has identified the cause of the problem and is actively working on a fix. We estimate that this issue will be resolved before 16:00. We appreciate your patience and will provide further updates as soon as the fix is deployed. https://status.zapfloor.com/incident/525626 Mon, 10 Mar 2025 09:05:00 -0000 https://status.zapfloor.com/incident/525626#1be44fb42e5b08789a6fc73e828d1d352029dffaf783544e1e740d6995631b67 We recently identified an issue where the meeting room booking system incorrectly displayed rooms as unavailable, preventing some users from making bookings. Our team has resolved the issue, and the system is now functioning as expected. https://status.zapfloor.com/incident/525626 Mon, 10 Mar 2025 09:05:00 -0000 https://status.zapfloor.com/incident/525626#1be44fb42e5b08789a6fc73e828d1d352029dffaf783544e1e740d6995631b67 We recently identified an issue where the meeting room booking system incorrectly displayed rooms as unavailable, preventing some users from making bookings. Our team has resolved the issue, and the system is now functioning as expected.